Terms of use

1. Introduction and acceptance of terms

Welcome to the official website of Hospido Private Limited (“Hospido”, “Company”, “We”, “Our” or “Us”).

Hospido Private Limited is an insurance intermediary registered with the Insurance Regulatory and Development Authority of India (IRDAI) as a Composite Corporate Agent, authorised to solicit, procure and service insurance products in accordance with its registration and applicable regulatory requirements.

These Terms of Use (“Terms”) govern Your access to and use of the Hospido website, its information, features, digital interfaces and other facilities made available through the website (collectively referred to as the “Website”).

By accessing, browsing or using the Website, You agree to comply with these Terms, together with the Privacy Policy and other applicable policies, disclosures and conditions published by Hospido.

If You do not agree with these Terms, You should discontinue using the Website.

These Terms shall be read in conjunction with applicable insurance proposal forms, policy documents, product terms and conditions, declarations and other documents issued or prescribed by the concerned Insurer.

2. Definitions

For the purpose of these Terms:

1. “Website” means the official website operated by Hospido Private Limited, including its pages, content, features and digital interfaces.
2. “User” / “You” / “Your” means any individual or entity accessing, browsing or using the Website or interacting with Hospido for insurance-related purposes.
3. “Insurer” means an insurance company registered with IRDAI and authorised to carry on insurance business in India.
4. “Insurance Products” means life insurance, general insurance, health insurance and other insurance products that Hospido is authorised to solicit and distribute under its Composite Corporate Agent registration and arrangements with Insurers.
5. “Prospect” means an individual or entity exploring, requesting information about or seeking to purchase an Insurance Product.
6. “Policyholder” means the person or entity in whose name an insurance policy has been issued by an Insurer.
7. “Insurance Proposal” means an application submitted by a Prospect to the concerned Insurer for obtaining insurance coverage.
8. “Policy Documents” means the insurance policy schedule, Certificate of Insurance (COI), policy wording, endorsements and other documents issued by the concerned Insurer.
9. “Content” means all information, text, graphics, images, logos, product descriptions, insurance-related information and other materials displayed on the Website.

3. Nature and scope of services

Hospido operates as an IRDAI-registered Composite Corporate Agent and facilitates the distribution and servicing of Insurance Products offered by Insurers with whom Hospido has valid arrangements.

Through the Website, Hospido may provide the following facilities:

1. Information about available Insurance Products and their features.
2. Insurance product details, coverage, exclusions, eligibility criteria and policy terms.
3. Insurance premium quotations based on information provided by You.
4. Assistance in completing and submitting insurance proposals.
5. Coordination with Insurers for KYC, underwriting and proposal processing.
6. Assistance in facilitating policy issuance and delivery of Policy Documents.
7. Support for policy servicing, renewals, endorsements and cancellations.
8. Assistance with claim intimation, document submission and coordination with the concerned Insurer.
9. Customer support and grievance-related assistance.
10. Other insurance distribution and servicing activities permitted under Applicable Laws.

The availability of these facilities may depend on the Insurance Product, the concerned Insurer, applicable eligibility criteria and operational arrangements.

4. Role of Hospido as a Composite Corporate Agent

1. Hospido acts as an insurance intermediary and facilitates the solicitation, procurement and servicing of Insurance Products offered by Insurers.
2. Hospido is not an insurance company and does not underwrite, assume or bear any insurance risk.
3. All Insurance Products distributed through Hospido are underwritten and issued by the respective Insurers.
4. The Insurer is solely responsible for evaluating insurance proposals, determining underwriting eligibility, deciding premium rates, accepting or rejecting proposals and issuing insurance policies.
5. The Insurer is also responsible for interpreting policy coverage, assessing claims and making claim settlement or rejection decisions in accordance with the applicable policy terms and conditions.
6. Hospido may assist customers in coordinating with the concerned Insurer for proposal processing, policy servicing and claims-related matters. However, such assistance shall not constitute a guarantee of policy acceptance, claim approval or claim settlement.
7. Hospido shall undertake its activities within the scope of its valid IRDAI registration and applicable regulatory requirements.

5. Eligibility and user responsibilities

By accessing or using the Website, You represent and agree that:

1. You are legally competent to enter into a binding agreement under applicable Indian laws.
2. The information provided by You is true, accurate, complete and up to date.
3. You shall provide correct personal, identification, financial and other information required for insurance-related transactions.
4. You shall not provide false, misleading, fraudulent or unauthorised information.
5. You shall not impersonate another individual or entity.
6. You shall not use the Website for any unlawful, fraudulent or prohibited activity.
7. You shall not attempt to gain unauthorised access to the Website, its systems or information belonging to other Users.
8. You shall comply with all applicable laws, regulations and these Terms while using the Website.

Where You provide information on behalf of another individual, You shall ensure that You have the necessary authority or authorisation to provide such information.

6. Insurance quotations and product information

1. Hospido may facilitate the generation and display of insurance quotations based on the information provided by You and the applicable pricing and underwriting parameters of the concerned Insurer.
2. Quotations displayed on the Website are indicative and subject to the accuracy of information provided, applicable eligibility conditions, underwriting requirements and final confirmation by the Insurer.
3. A quotation shall not constitute an insurance contract, confirmation of coverage or a guarantee of policy issuance.
4. The final premium, sum insured, coverage, exclusions, policy tenure and other terms shall be determined by the concerned Insurer.
5. Any changes in the information provided by You may result in a change in the quotation, premium or eligibility.
6. Insurance product information displayed on the Website is intended to provide general information and should be read together with the relevant policy wording, proposal form and other documents prescribed by the Insurer.
7. Where Hospido has arrangements with multiple Insurers in a particular line of business, product information and available options shall be presented in accordance with applicable IRDAI requirements.
8. The availability of an Insurance Product on the Website shall not constitute a representation that the product is suitable for every individual.

7. Insurance proposal and application processing

1. Submission of an Insurance Proposal through the Website or any authorised channel does not automatically result in acceptance of the insurance application.
2. All proposals shall be subject to the underwriting guidelines, eligibility criteria and approval process of the concerned Insurer.
3. You shall provide all documents and declarations required by the Insurer for processing the Insurance Proposal.
4. You shall ensure that all material information, including medical, financial, occupational and other relevant details, is accurately disclosed in the proposal form.
5. Any medical examination, additional documentation or verification required by the Insurer shall be completed as prescribed by the Insurer.
6. The Insurer reserves the right to accept, reject, defer or modify an Insurance Proposal in accordance with its underwriting guidelines and applicable laws.
7. Hospido shall not be responsible for any delay or decision arising from the Insurer’s underwriting or verification process, except to the extent of Hospido’s own obligations under Applicable Laws.

8. Premium payment and policy issuance

1. Insurance premiums shall be payable in accordance with the payment instructions and procedures prescribed by the concerned Insurer or its authorised payment arrangements.
2. Users are advised to make premium payments only through authorised payment channels.
3. Where payment verification or transaction confirmation is required, You may be requested to provide transaction references or other relevant payment details.
4. Submission of payment details or a transaction reference number shall not independently constitute confirmation of successful premium payment.
5. Insurance coverage shall be governed by the applicable policy terms and the Insurer’s confirmation of acceptance, premium receipt and commencement of risk, as applicable.
6. Hospido shall facilitate the coordination of policy issuance and delivery of Policy Documents, subject to confirmation and processing by the concerned Insurer.
7. The policy schedule, Certificate of Insurance and other documents issued by the Insurer shall constitute the relevant evidence of insurance coverage, subject to the terms of the insurance contract.
8. Any discrepancy in premium payment, policy details or policy issuance shall be brought to the attention of Hospido or the concerned Insurer for appropriate assistance.

9. Policy terms, coverage and exclusions

1. All Insurance Products are subject to the specific terms, conditions, limitations, exclusions and endorsements prescribed by the concerned Insurer.
2. Users are responsible for reviewing the applicable policy wording and other Policy Documents before purchasing an Insurance Product.
3. The actual coverage, benefits, sum insured, waiting periods, exclusions, deductibles, limitations and other policy conditions shall be governed by the Policy Documents issued by the Insurer.
4. Any summary, product description or information displayed on the Website is for general understanding and shall not override the terms of the insurance contract.
5. In case of any discrepancy between the general information displayed on the Website and the Policy Documents issued by the Insurer, the applicable insurance contract and regulatory requirements shall prevail.

10. Claims assistance and settlement

1. Hospido may assist Policyholders, insured members, nominees or beneficiaries in initiating claim intimation and coordinating the submission of claim documents to the concerned Insurer.
2. Users shall provide accurate information and complete documentation required by the Insurer for processing a claim.
3. All claims shall be assessed and decided by the concerned Insurer in accordance with the applicable policy terms and conditions.
4. Hospido does not independently approve, reject or settle insurance claims.
5. Claim approval, admissibility, assessment, settlement amount and settlement timelines shall be determined by the concerned Insurer in accordance with Applicable Laws and the relevant insurance contract.
6. Any claim-related communication, query or additional document requirement may be coordinated through Hospido, wherever applicable.
7. Assistance provided by Hospido shall not be construed as a guarantee of claim approval or settlement.
8. Policyholders and claimants retain their rights to approach the concerned Insurer’s grievance redressal mechanism, the Insurance Ombudsman or other competent authorities, as applicable.

11. Customer communication and consent

1. By submitting Your contact details through the Website or an authorised channel, You agree that Hospido may contact You for purposes relating to Your insurance enquiry, quotation, proposal, policy servicing, renewals and other relevant insurance-related activities.
2. Communication may be made through telephone calls, SMS, email, WhatsApp or other authorised communication channels, subject to Applicable Laws.
3. Promotional or marketing communications shall be undertaken in accordance with applicable consent and communication requirements.
4. You may opt out of promotional communications by using the available opt-out mechanism or contacting Hospido.
5. Essential service-related communications, including policy issuance updates, premium notifications, renewal reminders and claims-related information, may continue where necessary.

12. Website availability and accuracy of information

1. Hospido endeavours to maintain accurate and updated information on the Website.
2. However, insurance product information, premium rates, eligibility criteria and other details may change from time to time based on updates received from the concerned Insurers or changes in Applicable Laws.
3. Hospido does not guarantee uninterrupted, error-free or continuous availability of the Website.
4. The Website or certain features may temporarily become unavailable due to maintenance, technical issues, system upgrades or circumstances beyond Hospido’s reasonable control.
5. Hospido reserves the right to modify, suspend, discontinue or update any Website feature or content, subject to Applicable Laws.
6. Users are advised to verify the latest product terms and conditions and obtain confirmation from the concerned Insurer before relying on any insurance-related information.

13. Intellectual property rights

All intellectual property rights in the Website and its original Content, including text, design, graphics, logos, trademarks, layouts and other materials, shall belong to Hospido or the respective rights holders, unless otherwise stated.

Users shall not:

1. Copy, reproduce, modify, distribute or commercially exploit Website Content without prior written authorisation.
2. Use Hospido’s name, logo, trademark or other proprietary materials without permission.
3. Reverse engineer, decompile or attempt to extract the source code of the Website.
4. Use Website Content in a manner that infringes the intellectual property rights of Hospido or any Third Party.

All third-party trademarks, logos and product names appearing on the Website remain the property of their respective owners.

14. Prohibited activities

Users shall not:

1. Use the Website for any unlawful or fraudulent purpose.
2. Upload or transmit malicious code, viruses or harmful software.
3. Attempt to interfere with the security, functionality or availability of the Website.
4. Access or attempt to access restricted areas, systems or information without authorisation.
5. Misrepresent their identity or provide false insurance-related declarations.
6. Use the Website to collect, misuse or disclose another individual’s Personal Data without appropriate authorisation.
7. Copy, scrape, extract or commercially exploit Website Content without prior written permission.
8. Engage in any activity that may damage the reputation, operations or legitimate interests of Hospido or its business partners.

Hospido reserves the right to restrict or suspend access to the Website in case of suspected misuse, unauthorised activity or violation of these Terms, subject to Applicable Laws.

15. Third-party websites and external links

The Website may contain links or references to websites, platforms or resources operated by Insurers, payment service providers or other Third Parties.

Such links are provided for convenience and information purposes.

Hospido does not control the content, availability, security or independent privacy practices of external websites.

Users accessing third-party websites shall be governed by the terms and conditions and privacy policies applicable to those websites.

Hospido shall not be responsible for the independent acts or omissions of external websites, except where liability arises under Applicable Laws.

16. Limitation of liability

To the extent permitted under Applicable Laws:

1. Hospido shall not be responsible for decisions relating to insurance underwriting, acceptance or rejection of proposals, premium determination or policy issuance made by the concerned Insurer.
2. Hospido shall not be responsible for claim approval, rejection, assessment or settlement decisions made by the Insurer.
3. Hospido shall not be liable for inaccuracies arising from incorrect, incomplete or misleading information provided by Users or received from external sources, subject to its legal obligations.
4. Hospido shall not be responsible for interruptions caused by internet connectivity, third-party service providers, system failures or events beyond its reasonable control.
5. Hospido shall not be responsible for any unauthorised use of User credentials resulting from the User’s failure to maintain their confidentiality.
6. Nothing in these Terms shall exclude or restrict any liability, obligation or responsibility that cannot legally be excluded or restricted under Applicable Laws.

Nothing contained in this section shall affect the statutory rights of Policyholders or other customers.

17. Indemnification

You agree to indemnify and hold harmless Hospido, its directors, officers and authorised representatives against third-party claims, losses or liabilities arising directly from:

1. Your breach of these Terms.
2. Your submission of fraudulent, false or misleading information.
3. Your unauthorised use of the Website.
4. Your infringement of the intellectual property or other legal rights of any Third Party.
5. Your violation of Applicable Laws while using the Website.

This indemnity shall apply only to the extent permitted under Applicable Laws and shall not extend to any loss or liability arising from the negligence, misconduct or legal non-compliance of Hospido.

18. Privacy and protection of personal data

Your use of the Website and the collection, processing, storage and disclosure of Your Personal Data shall be governed by Hospido’s Privacy Policy.

The Privacy Policy explains the categories of Personal Data collected, purposes of processing, data-sharing arrangements, security practices, retention requirements and applicable customer rights.

By using the Website, You acknowledge that You have been provided an opportunity to review the Privacy Policy.

Privacy Policy: hospido.in/privacy

19. Suspension and termination

Hospido reserves the right to suspend, restrict or terminate access to the Website or any of its features where:

1. A User violates these Terms.
2. Fraudulent, unauthorised or unlawful activities are suspected.
3. Such action is required under Applicable Laws or regulatory directions.
4. Technical, security or operational circumstances require suspension.

Such suspension or termination shall not affect any existing insurance policy or the rights and obligations of Policyholders under their respective insurance contracts.

20. Amendments to terms of use

Hospido may update, modify or revise these Terms from time to time to reflect changes in Applicable Laws, IRDAI regulations, Website functionality or business operations.

The updated Terms shall be published on the Website along with the revised effective date.

Users are advised to review these Terms periodically.

Continued use of the Website after publication of updated Terms shall be subject to the revised Terms, to the extent permitted under Applicable Laws.

Where fresh consent or notification is legally required, Hospido shall undertake the appropriate process.

21. Governing law and jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable statutory remedies and jurisdictional requirements, courts and competent authorities at Gurugram, Haryana, India, shall have jurisdiction over disputes arising out of or in connection with these Terms.

Nothing in these Terms shall restrict Your right to approach IRDAI, the Insurance Ombudsman, consumer dispute redressal commissions or other competent authorities, wherever applicable.

22. Grievance redressal and contact information

For any queries, concerns or grievances relating to the Website, these Terms or the insurance-related services facilitated by Hospido, You may contact:

Company

Hospido Private Limited

Grievance Officer

Vikas Sharma

Email

care@hospido.in

Address

201 Empire Apartments, Sultanpur MG Road, South West Delhi-110030, Delhi

Working days

Monday to Friday

Working hours

10:00 AM to 6:00 PM, excluding public holidays in India.

Hospido shall acknowledge and address grievances in accordance with applicable regulatory requirements and prescribed timelines.

For complaints relating to underwriting, policy terms, claim decisions or claim settlements, Hospido may facilitate coordination with the concerned Insurer. See also our Grievance Redressal Policy.